Network Status

March 22, 2024 15:38 NZDTScheduled – Maintenance Window:2024 March 26th 02:00 – March 26th 04:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing emergency network maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 5 minutes on the services indicated during the outage window. CPE reboot may be required in case of service disruption after the completion of planned maintenance. How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 26, 2024 02:00 NZDTActive – Scheduled maintenance is starting.

March 21, 2024 09:37 NZDTInvestigating – We are currently investigating some streaming and internet issues – update to follow

March 18, 2024 14:47 NZDTScheduled – Maintenance Window:2024 March 19th 02:00 – March 19th 04:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing emergency network maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 5 minutes on the services indicated during the outage window. CPE reboot may be required in case of service disruption after the completion of planned maintenance. How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 19, 2024 02:00 NZDTActive – Scheduled maintenance is starting.

March 5, 2024 16:17 NZDTInvestigating – We are investigating a 2 minute outage to the following:Chorus Auckland UFB (MDR Handover 120735815 only)UFF/TFF in TaurangaWe are seeing services successfully restored.March 5, 2024 16:35 NZDTResolved – Services confirmed restored, root cause investigation remains ongoing.March 8, 2024 10:57 NZDTResolved – RFO Attachedhttps://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EaIp8fuZXO9CkL4xmXnqVh4B3DsuOCLCQgzZZ3h_JLFtag?e=9nQ1gq

March 5, 2024 15:15 NZDTScheduled – Maintenance Window:2024 March 7th 02:00 – March 7thth 04:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Northcote BNGCustomer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 7, 2024 02:00 NZDTActive – Scheduled maintenance is starting.

March 5, 2024 16:17 NZDTInvestigating – We are investigating a 2 minute outage to the following:Chorus Auckland UFB (MDR Handover 120735815 only)UFF/TFF in TaurangaWe are seeing services successfully restored.

January 17, 2024 09:48 NZDTInvestigating – We are currently investigating an issue impacting services in the Queenstown/Dunedin area.January 17, 2024 10:04 NZDTInvestigating – Adding Handovers Impacted:120730967120735814January 17, 2024 10:25 NZDTInvestigating – A technician is on-site and investigating, awaiting feedback.January 17, 2024 10:37 NZDTResolved – Services have been restored.March 1, 2024 13:29 NZDTResolved – RFO Attachedhttps://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/ET_EYVMEQBxFqqLhv4BRuLQB8LeOUeE_Piy4beTHzb3LEA?e=x5W3p7

February 21, 2024 08:36 NZDTInvestigating – We are currently investigating an issue impacting Dunedin February 21, 2024 08:41 NZDTMonitoring – Issue has resolved. We are currently investigating root causeFebruary 21, 2024 08:50 NZDTResolved – Confirming issue is resolved. We will continue to investigate the root cause and a PIR will be issued in due course