Network Status

September 2, 2020 14:47 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 09/09/2020 to 16/09/2020.September 16, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 16, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.

September 1, 2020 09:44 NZSTInvestigating – Chorus has identified the following impact: – Line Test API ( In Vumeda, Chorus copper and fibre line check will be affected)- Address lookup API ( In Vumeda, Chorus address copper/fibre checker will be affected)- Chorus FRE API (When submitting a ticket via https://support.devoli.com/hc/en-us/requests/new it will not supply you with FRE’s related to the ASID)- Chorus websitesFor the latest Chorus incident information, please visit: https://apistatus.chorus.co.nz/incidents/x741mkc0w055https://apistatus.chorus.co.nz/September 4, 2020 11:57 NZSTResolved – Chorus API issues are now fully resolved.Vumeda Chorus line check, and address queries are now fully operational.Please refer to the below Chorus API incident Reports for further information:https://apistatus.chorus.co.nz/incidents/sx7whw2bgh99https://apistatus.chorus.co.nz/incidents/x741mkc0w055

August 24, 2020 14:36 NZSTScheduled – This is the conclusion to the planned works under the previous notification: https://devoli.status.io/pages/maintenance/599b618c93387925050007f5/5f3cb08c4df49c04b208b633Work being carried out: We are upgrading our ADSL/VDSL/HSNS services in Christchurch and Wellington, on Tuesday 25th August 2020 from 23:00 hours to Wednesday 26th August 06:00 Hours.This will affect all ADSL/VDSL/HSNS services n the Christchurch and Wellington region.Impact: We expect the outage to be no longer than 20 minutes during the maintenance window. Please take note, there may be multiple disruptions to service during the outage window. The upgrade process may cause a short disruption to services for any of your customers who are online during the upgrade process. Should any customer have difficulty accessing the network after the migration, please ask them to restart their router. Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these upgrades. Outage Window: Date: 25/08/2020 – 26/08/2020 Time: 2300H-0600H NZTAugust 25, 2020 23:00 NZSTActive – Scheduled maintenance is starting.August 26, 2020 06:00 NZSTCompleted – Scheduled maintenance is complete.

August 20, 2020 17:08 NZSTScheduled – Maintenance Window:August 21, 2020 02:00 to August 21, 2020 04:00 NZTElement – Wellington core routerWork to be carried out – reconfiguration on a line card.Customer impact:Outage time: up to 10 minutes.This scheduled maintenance notification only affects customers using Layer 2 services connected to line card /Voice/DSL customers in Wellington / Christchurch/ Hamilton. How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch through https://support.devoli.com/hc/en-us/requests/newAugust 21, 2020 02:00 NZSTActive – Scheduled maintenance is starting.August 21, 2020 04:00 NZSTCompleted – Scheduled maintenance is complete.

August 19, 2020 16:54 NZSTScheduled – Update: This is to advise we will be continuing this work through the backup maintenance period noted below. i.e. Wednesday 19th August from 23:00 hours to Thursday 20th August 06:00 hours.Previous notification: https://app.status.io/pages/maintenance/599b618c93387925050007f5/5f1a2b6330ca5f04bcd3e69dWork being carried out:We are upgrading our ADSL/VDSL/HSNS services in Christchurch and Wellington, on Wednesday 12th August 2020 from 23:30 hours to Thursday 13th August 06:00 Hours and on Thursday 13th August 2020 from 23.:30 hours to Friday 14th August 06:00 Hours.This will affect all ADSL/VDSL/HSNS services in the Christchurch and Wellington region.Impact:We expect the outage to be no longer than 20 minutes during the maintenance window.Please take note, there may be multiple disruptions to service during the outage window.The upgrade process may cause a short disruption to services for any of your customers who are online during the upgrade process. Should any customer have difficulty accessing the Network after the migration, please ask them to restart their router. Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these upgrades.Outage Windows:Date: 12/08/2020 – 13/08/2020Time: 2300H-0600H NZT&Date: 13/08/2020 – 14/08/2020Time: 2300H-0600H NZTBackup Maintenance Date:Date: 19/08/2020 – 20/08/2020Time: 2300H-0600H NZTAugust 19, 2020 23:00 NZSTActive – Scheduled maintenance is starting.August 20, 2020 06:00 NZSTCompleted – Scheduled maintenance is complete.

July 24, 2020 12:29 NZSTScheduled – Work being carried out:We are upgrading our ADSL/VDSL/HSNS services in Christchurch and Wellington, on Wednesday 12th August 2020 from 23:30 hours to Thursday 13th August 06:00 Hours and on Thursday 13th August 2020 from 23.:30 hours to Friday 14th August 06:00 Hours.This will affect all ADSL/VDSL/HSNS services in the Christchurch and Wellington region.Impact:We expect the outage to be no longer than 20 minutes during the maintenance window.Please take note, there may be multiple disruptions to service during the outage window.The upgrade process may cause a short disruption to services for any of your customers who are online during the upgrade process. Should any customer have difficulty accessing the Network after the migration, please ask them to restart their router. Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these upgrades.Outage Windows:Date: 12/08/2020 – 13/08/2020Time: 2300H-0600H NZT&Date: 13/08/2020 – 14/08/2020Time: 2300H-0600H NZTBackup Maintenance Date:Date: 19/08/2020 – 20/08/2020Time: 2300H-0600H NZTDuration: Up to 20 minutesAugust 13, 2020 23:00 NZSTActive – Scheduled maintenance is starting.August 14, 2020 06:00 NZSTCompleted – Scheduled maintenance is complete.