Network Status

November 5, 2020 11:25 NZDTInvestigating – Currently investigating.November 5, 2020 11:33 NZDTResolved – Restored.If you are continuing to have issues, please email [email protected] and the support team will investigate.

October 29, 2020 13:46 NZDTScheduled – Work being carried out: The main Amazon Relational Database Service instance will be rebooted tonight.Impact: We expect the outage to be approximately one hour during the maintenance window. Please take note, there may be multiple disruptions to service during the outage window. This will affect Fax2Email and Radius. Fax2email service may be down during the maintenance window. Radius authentication for customers already connected should not experience disruptions. However, if authentication is attempted during the maintenance window, user may experience issues.Should any customer have difficulty accessing the network after the maintenance, please ask the customer to reboot their router.Engineers are on standby to monitor any issues.Do not hesitate to contact us at https://support.devoli.com/hc/en-us/requests/new if you have any concerns or experiencing issues post maintenance.October 29, 2020 19:30 NZDTActive – Scheduled maintenance is starting.October 29, 2020 21:00 NZDTCompleted – Scheduled maintenance is complete.

October 29, 2020 13:46 NZDTScheduled – Work being carried out: The main Amazon Relational Database Service instance will be rebooted tonight.Impact: We expect the outage to be approximately one hour during the maintenance window. Please take note, there may be multiple disruptions to service during the outage window. This will affect Fax2Email and Radius. Fax2email service may be down during the maintenance window. Radius authentication for customers already connected should not experience disruptions. However, if authentication is attempted during the maintenance window, user may experience issues.Should any customer have difficulty accessing the network after the maintenance, please ask the customer to reboot their router.Engineers are on standby to monitor any issues.Do not hesitate to contact us at https://support.devoli.com/hc/en-us/requests/new if you have any concerns or experiencing issues post maintenance.October 29, 2020 19:30 NZDTActive – Scheduled maintenance is starting.October 29, 2020 21:00 NZDTCompleted – Scheduled maintenance is complete.

September 3, 2020 13:52 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 10/09/2020 to 17/09/2020September 17, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 17, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.

September 3, 2020 13:52 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 10/09/2020 to 17/09/2020September 17, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 17, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.

September 2, 2020 14:47 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 09/09/2020 to 16/09/2020.September 16, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 16, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.

September 2, 2020 14:47 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 09/09/2020 to 16/09/2020.September 16, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 16, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.

September 1, 2020 09:44 NZSTInvestigating – Chorus has identified the following impact: – Line Test API ( In Vumeda, Chorus copper and fibre line check will be affected)- Address lookup API ( In Vumeda, Chorus address copper/fibre checker will be affected)- Chorus FRE API (When submitting a ticket via https://support.devoli.com/hc/en-us/requests/new it will not supply you with FRE’s related to the ASID)- Chorus websitesFor the latest Chorus incident information, please visit: https://apistatus.chorus.co.nz/incidents/x741mkc0w055https://apistatus.chorus.co.nz/September 4, 2020 11:57 NZSTResolved – Chorus API issues are now fully resolved.Vumeda Chorus line check, and address queries are now fully operational.Please refer to the below Chorus API incident Reports for further information:https://apistatus.chorus.co.nz/incidents/sx7whw2bgh99https://apistatus.chorus.co.nz/incidents/x741mkc0w055