Network Status

November 13, 2020 16:58 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 18th November 2020 from 02:00 hours to 08:00.The work will continue on Thursday 19th November 2020 from 02:00 hours to 08:00Impact The work May affect some DFAS and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowNovember 18, 2020 02:00 – November 18, 2020 08:00 NZSTandSeptember 19, 2020 02:00 – November 19, 2020 08:00 NZSTNovember 18, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 19, 2020 08:00 NZDTCompleted – Scheduled maintenance is complete.

November 13, 2020 17:32 NZDTScheduled – Maintenance Window:2020 November 16th 00:00 – November 16th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our voice infrastructure, Devoli voice servers requires a new software installed, which is recommended by our voice software vendor.Mitigation and Customer impact:Voice SIP registrations will be transferred to a redundant path, then switched back to the primary path, to avoid any impact to voice services. Actual downtime per server: 30 seconds.We foresee zero impact to voice services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 16, 2020 00:00 NZDTActive – Scheduled maintenance is starting.November 16, 2020 06:00 NZDTCompleted – Scheduled maintenance is complete.

November 13, 2020 17:32 NZDTScheduled – Maintenance Window:2020 November 16th 00:00 – November 16th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our voice infrastructure, Devoli voice servers requires a new software installed, which is recommended by our voice software vendor.Mitigation and Customer impact:Voice SIP registrations will be transferred to a redundant path, then switched back to the primary path, to avoid any impact to voice services. Actual downtime per server: 30 seconds.We foresee zero impact to voice services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 16, 2020 00:00 NZDTActive – Scheduled maintenance is starting.November 16, 2020 06:00 NZDTCompleted – Scheduled maintenance is complete.

November 5, 2020 11:25 NZDTInvestigating – Currently investigating.November 5, 2020 11:33 NZDTResolved – Restored.If you are continuing to have issues, please email [email protected] and the support team will investigate.

October 29, 2020 13:46 NZDTScheduled – Work being carried out: The main Amazon Relational Database Service instance will be rebooted tonight.Impact: We expect the outage to be approximately one hour during the maintenance window. Please take note, there may be multiple disruptions to service during the outage window. This will affect Fax2Email and Radius. Fax2email service may be down during the maintenance window. Radius authentication for customers already connected should not experience disruptions. However, if authentication is attempted during the maintenance window, user may experience issues.Should any customer have difficulty accessing the network after the maintenance, please ask the customer to reboot their router.Engineers are on standby to monitor any issues.Do not hesitate to contact us at https://support.devoli.com/hc/en-us/requests/new if you have any concerns or experiencing issues post maintenance.October 29, 2020 19:30 NZDTActive – Scheduled maintenance is starting.October 29, 2020 21:00 NZDTCompleted – Scheduled maintenance is complete.

October 29, 2020 13:46 NZDTScheduled – Work being carried out: The main Amazon Relational Database Service instance will be rebooted tonight.Impact: We expect the outage to be approximately one hour during the maintenance window. Please take note, there may be multiple disruptions to service during the outage window. This will affect Fax2Email and Radius. Fax2email service may be down during the maintenance window. Radius authentication for customers already connected should not experience disruptions. However, if authentication is attempted during the maintenance window, user may experience issues.Should any customer have difficulty accessing the network after the maintenance, please ask the customer to reboot their router.Engineers are on standby to monitor any issues.Do not hesitate to contact us at https://support.devoli.com/hc/en-us/requests/new if you have any concerns or experiencing issues post maintenance.October 29, 2020 19:30 NZDTActive – Scheduled maintenance is starting.October 29, 2020 21:00 NZDTCompleted – Scheduled maintenance is complete.

September 3, 2020 13:52 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 10/09/2020 to 17/09/2020September 17, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 17, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.

September 3, 2020 13:52 NZSTScheduled – Work being carried out: UFF is upgrading their software on one of their core network devices.Impact: Services will incur up to a 10-minute outage.This work has been rescheduled from 10/09/2020 to 17/09/2020September 17, 2020 01:00 NZSTActive – Scheduled maintenance is starting.September 17, 2020 05:00 NZSTCompleted – Scheduled maintenance is complete.