Network Status

January 27, 2021 11:08 NZDTScheduled – Maintenance WindowJanuary 28, 2021 02:00 – January 28, 2021 05:00 NZSTWork being carried out We will be performing software upgrade on our equipment in Christchurch PoP.As part of maintaining our network infrastructure, Devoli network devices requires new software to be installed.Impact This work may impact customer services hosted in Christchurch region. There may be a brief outage up to 15mins during maintenance window.Engineers are on standby to monitor any issues.Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. January 28, 2021 02:00 NZDTActive – Scheduled maintenance is starting.

January 15, 2021 18:44 NZDTInvestigating – Intermittent Call Failures, and engineers investigating. We are working to resolve this, next update 19:00.

December 15, 2020 10:40 NZDTIdentified – South Island & Wellington: A DHCP issue has been identified, and engineers are currently working on restoring services.December 15, 2020 11:05 NZDTIdentified – We have identified the root issue in Wellington and engineers are working to restore services ASAP, expected to be within 60 minutes.December 15, 2020 11:10 NZDTIdentified – A further update will be provided in 15 minutes.December 15, 2020 11:22 NZDTIdentified – We have identified the root issue in Wellington and engineers are working to restore services ASAP, expected to be within 45 minutes. We will provide another update in 15 minutes.December 15, 2020 11:28 NZDTMonitoring – We are starting to see traffic returning and sessions return to an online status. If you or your customer is currently offline, please restart the router.We continue to monitor restoration and will provide a further update in 15 minutes, or sooner if things change.December 15, 2020 12:01 NZDTResolved – The majority of affected users have now recovered.If you or your customer is currently offline, please restart the router.If you are continuing to have issues, please contact the Customer Success Team through support.devoli.com/hc/en-us/requests/new.Thank you for your continued patience.

December 11, 2020 11:16 NZDTIdentified – We are aware of the ongoing voice issue affecting incoming calls from Spark and Vodafone network. We have escalated this fault to our voice carrier. December 11, 2020 11:33 NZDTIdentified – To clarify, this is not affecting all customers.We have spoken with our Head of Carrier Services of the particular inbound carrier and are aware of the current fault at hand.Updates to follow.December 11, 2020 12:09 NZDTIdentified – No further updates at this stage.December 11, 2020 12:38 NZDTIdentified – An outage with an interconnect partner has resulted in some calls from Spark and Vodafone to Devoli failing.The upstream partner is working on the issue.December 11, 2020 13:57 NZDTResolved – We believe this issue has been resolved, we are continuing to monitor and proactively test. We will continue to monitor.

November 25, 2020 13:44 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 26th November 2020 from 02:00 hours to 05:00.Impact The work may affect DFAS, HSNS, and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through https://support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. Maintenance WindowNovember 26, 2020 02:00 – November 26, 2020 05:00 NZSTNovember 26, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 26, 2020 05:00 NZDTCompleted – Scheduled maintenance is complete.

November 25, 2020 13:44 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 26th November 2020 from 02:00 hours to 05:00.Impact The work may affect DFAS, HSNS, and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through https://support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. Maintenance WindowNovember 26, 2020 02:00 – November 26, 2020 05:00 NZSTNovember 26, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 26, 2020 05:00 NZDTCompleted – Scheduled maintenance is complete.

November 20, 2020 15:39 NZDTInvestigating – We are aware some internet users are intermittently losing connectivity. Our engineers are investigation and further updates will follow.November 20, 2020 15:42 NZDTInvestigating – .November 20, 2020 15:55 NZDTResolved – Services have been restoring from 14:20. We have confirmed all services have been fully restored at 15:30

November 13, 2020 16:58 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 18th November 2020 from 02:00 hours to 08:00.The work will continue on Thursday 19th November 2020 from 02:00 hours to 08:00Impact The work May affect some DFAS and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowNovember 18, 2020 02:00 – November 18, 2020 08:00 NZSTandSeptember 19, 2020 02:00 – November 19, 2020 08:00 NZSTNovember 18, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 19, 2020 08:00 NZDTCompleted – Scheduled maintenance is complete.