Network Status

June 1, 2021 16:06 NZSTScheduled – PLANNED WORK HAS BEEN RESCHEDULED TO 10th June 2021 00:01H – 11th June 2021 05:00HMaintenance Window10th June 2021 00:01H – 11th June 2021 05:00HWork being carried out We are installing new hardware for diversity in Caro Street Exchange, Hamilton on the 10th June 2021 00:01H – 11th June 2021 05:00H. Devoli network devices require new hardware to be installed as part of maintaining our network infrastructure.This work may impact customer services hosted in the Hamilton region. Impact We expect multiple 15min outages within the duration of work and there may be outages up to 45min within the maintenance window. The installation process may cause multiple disruptions to services for any of your customers who are online during the activity. Our Engineers are on standby to monitor any issues.Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. June 10, 2021 00:01 NZSTActive – Scheduled maintenance is starting.

June 8, 2021 13:23 NZSTScheduled – Work being carried outAs part of maintaining our data and voice infrastructure, Devoli will be performing upgrades to the voice network. Customer impact and Mitigation:This is advisory only.We foresee no impact to customer services.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance Window:2021 June 10th 00:00 – June 10th 06:00 NZTJune 10, 2021 00:00 NZSTActive – Scheduled maintenance is starting.

May 5, 2021 16:10 NZSTScheduled – Maintenance Window:2021 June 3rd 19:00 – June 4th 02:00 LocalWhat work is being carried out, and Why:Equinix will perform maintenance on their device management platform. The polling of traffic on your circuit(s) will be unavailable intermittently and traffic gaps will be observed in the monitoring graph. The customer port monitoring will be unavailable, and no port down / bounce email notifications will be triggered during the maintenance period.Customer impact:Granulier circuits using Equinix Fabric in SY1 & SY3.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJune 3, 2021 21:00 NZSTActive – Scheduled maintenance is starting.June 3, 2021 21:00 NZSTCompleted – Scheduled maintenance is complete.

May 26, 2021 12:19 NZSTScheduled – Maintenance WindowMay 31, 2021 23:00H NZST- May 31, 2021 23:59H NZSTWork being carried out We will be performing emergency maintenance on our core link on the 31st of May 23:00H – 23:59H NZST. This work may impact customers that are using Unison fiber services. Impact We expect multiple 5min outages within the duration of work and there may be outages up to 20min within the maintenance window. The maintenance may cause multiple disruptions to services for any of your customers who are online during the activity. Our Engineers are on standby to monitor any issues.Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. May 31, 2021 23:00 NZSTActive – Scheduled maintenance is starting.

May 6, 2021 13:36 NZSTScheduled – Work being carried outAs part of maintaining our data and voice infrastructure, Devoli will be performing a continuation of the SBC migration to the voice network. This will enhance the capacity and reliability of the voice platforms for our customers.Customer impact and Mitigation:This is advisory only.We foresee no impact on customer services.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around this planned work. Maintenance Window:2021 May 12th 00:00 – May 12th 06:00 NZTMay 12, 2021 00:00 NZSTActive – Scheduled maintenance is starting.

April 29, 2021 16:14 NZSTScheduled – Work being carried outAs part of maintaining our core infrastructure, Devoli will be performing maintenance work on core network in Melbourne.Customer impact and Mitigation:There may be multiple outages up to 5 mins each within the maintenance window. CPE may need to be power cycled after maintenance.Engineers are on standby to monitor any issues.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance Window:2021 May 6th 05:00 – May 6th 07:00 NZST2021 May 6th 03:00 – May 6th 05:00 AESTMay 6, 2021 05:00 NZSTActive – Scheduled maintenance is starting.

April 27, 2021 12:24 NZSTScheduled – Work being carried out: We will be performing maintenance and upgrade on our core router in Auckland on Wednesday 5th of May 2021 from 02:00am to 05:00am NZST. We will also take this opportunity to add increased redundancy with additional hardware being installed.Customer impact: There may be multiple service disruptions each up to 15mins within the maintenance window. CPE may need to be power cycled after maintenance.Engineers are on standby to monitor any issuesDo not hesitate to contact the Devoli Support Team through support.devoli.com should you require any further information around these upgrades. Maintenance Window: 2021 May 5th 02:00am – May 5th 05:00am NZSTMay 5, 2021 02:00 NZSTActive – Scheduled maintenance is starting.

April 21, 2021 17:00 NZSTScheduled – Work being carried outAs part of maintaining our core infrastructure, Devoli will be performing maintenance work on core network in PonsonbyCustomer impact and Mitigation:This is advisory only.We foresee no impact to customer services.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance Window:2021 April 22nd 02:00 – April 22nd 05:00 NZTApril 22, 2021 02:00 NZSTActive – Scheduled maintenance is starting.