Network Status

March 11, 2021 12:34 NZDTInvestigating – We are currently investigating an ongoing data issue.Further information to come.

March 4, 2021 18:14 NZDTScheduled – Work being carried out: We will be upgrading our ME1 and M1 core capacity link in Melbourne Australia on Tuesday 9th of March 2021 from 11:59pm to 06:00am AEDT. Customer impact: We expect a multiple 15 minutes outage within the duration of work and there may be outages up to 45 minutes within the maintenance window. Please take note that this activity could also impact services such as Azure, Equinix Cloud, NextGen Services.The upgrade process may cause multiple disruption to services for any of your customers who are online during the upgrade process. Do not hesitate to contact the Devoli Support Team through support.devoli.com should you require any further information around these upgrades. Maintenance Window: 2021 March 9th 11:59pm – March 10th 06:00am AEDT2021 March 10th 01:59am – March 10th 08:00am NZSTMarch 10, 2021 01:59 NZDTActive – Scheduled maintenance is starting.

February 25, 2021 16:15 NZDTScheduled – Work being carried out We will be upgrading our Chorus DHCP handover capacity in Christchurch region, on Thursday 4th of March 2021 from 01:00 hours to 05:00.Customer impact:There may be outages up to 10 mins within the maintenance window. CPE may need to be power cycled after maintenance.Engineers are on standby to monitor any issuesMaintenance Window:2021 March 4th 01:00 – March 4th 05:00 NZSTMarch 4, 2021 01:00 NZDTActive – Scheduled maintenance is starting.

March 1, 2021 15:59 NZDTScheduled – Work being carried out We will be performing emergency voice network maintenance, on Tuesday 2nd March 2021 from 00:00 hours to 06:00.Engineers are on standby to monitor any issues.Impact The SBC may be unavailable for a brief period during the change window.There may be multiple interruptions to SIP registration during maintenance window.CPE may need to be power cycled after maintenance.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowMarch 2, 2021 00:00 – March 2, 2021 06:00 NZSTMarch 2, 2021 00:00 NZDTActive – Scheduled maintenance is starting.

February 26, 2021 17:10 NZDTScheduled – Work being carried out: We will be upgrading our ME1 and M1 core capacity link in Melbourne Australia on Tuesday 9th of March 2021 from 11:00pm to 05:00am AEDT. Customer impact: We expect the outage to be no longer than 15 minutes within maintenance window. Please take note, there may be multiple disruptions to service during the outage window. The upgrade process may cause a short disruption to services for any of your customers who are online during the upgrade process. Do not hesitate to contact the Devoli Support Team through support.devoli.com should you require any further information around these upgrades. Maintenance Window: 2021 March 9th 11:00pm – March 10th 5:00am AEDT2021 March 9th 9:00pm – March 10th 3:00am NZST February 26, 2021 17:11 NZDTActive – Scheduled maintenance is starting.February 26, 2021 17:11 NZDTCompleted – Scheduled maintenance is complete.

February 18, 2021 13:38 NZDTScheduled – Maintenance Window:2021 Febuary 25th 02:00 – Febuary 25th 03:00 NZTWhat work is being carried out, and Why:As part of maintaining our data and voice infrastructure, Devoli is migrating services in SY4 to new network equipment. This will ensure meeting the future requirements and reliability for our customers. Customer impact and Mitigation:SY4 cross-connects & some voice SIP registrations using au.voice.devoli.com or voice.vibecom.com.au will be impacted during the outage window.Engineers will actively be working throughout the maintenance period, and have multiple backout plans have been put in place. How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 25, 2021 02:00 NZDTActive – Scheduled maintenance is starting.

February 24, 2021 19:11 NZDTScheduled – Maintenance Window:2021 Feburary 24th 00:00 – Feburary 24th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our voice infrastructure, Devoli voice server requires a new software installed, which is recommended by our voice software vendor. Customer impact and Mitigation:Voice SIP registrations will be transferred to a redundant path, then switched back to the primary path, to avoid any impact to voice services. We foresee zero impact to voice services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 25, 2021 00:00 NZDTActive – Scheduled maintenance is starting.

February 9, 2021 16:38 NZDTScheduled – Work being carried out We will be moving Dunedin and Christchurch Chorus/Enable handovers to another device, on Friday 12th February 2021 from 01:00 hours to 05:00.Engineers are on standby to monitor any issues.Impact There may be outages up to 10 mins within the maintenance window.CPE may need to be power cycled after maintenance.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowFebruary 12, 2021 01:00 – February 12, 2021 05:00 NZSTFebruary 12, 2021 01:00 NZDTActive – Scheduled maintenance is starting.