Network Status

July 21, 2021 17:00 NZSTScheduled – Work being carried outThe Vumeda Application and all associated databases will be unavailable on July 29, 2021 from 3am to 6am.During this time, the following services will not be available: *Radius – use will be unable to authenticate, and there will be no data usage captured *Callrating -including associated limitations *Vumeda *API ordering (address searches, manual prequal will continue to function)For urgent matters, please email through to [email protected] Impact and Mitigation:Customers who use Radius for authentication will not be able to access the Internet for voice and data.Maintenance Window:Thursday July 29, 2021 from 3am to 6amJuly 29, 2021 03:00 NZSTActive – Scheduled maintenance is starting.

July 27, 2021 13:44 NZSTScheduled – Work being carried outAs part of maintaining our data and voice infrastructure, Devoli will be performing upgrades to the voice network. Customer impact and Mitigation:Voice SIP registrations will be transferred to a redundant path, then switched back to the primary path, to avoid any impact to voice services. We foresee zero impact to voice services.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around this planned work. Maintenance Window:2021 July 28th 00:00 – July 28th 06:00 NZTJuly 28, 2021 00:00 NZSTActive – Scheduled maintenance is starting.

July 22, 2021 10:07 NZSTInvestigating – Chorus has identified the following impact: – Line Test API ( In Vumeda, Chorus copper and fibre line check)- Address lookup API ( In Vumeda, Chorus address copper/fibre checker)For the latest Chorus incident information, please visit: https://apistatus.chorus.co.nz/

July 16, 2021 16:00 NZSTScheduled – Work being carried outUFF have advised that their UFF portal will be unavailable this Sunday 18th July 2021 from 12pm – 3pm.This means all Vumeda UFF provisioning activity including submissions and amendments to Service Order requests will be unavailable during this time.For urgent matters, please email through to [email protected] Impact and Mitigation:This is advisory only.We foresee no impact on active customer services.Maintenance Window:Sunday 18th July 2021 from 12pm – 3pmJuly 18, 2021 12:00 NZSTActive – Scheduled maintenance is starting.

July 5, 2021 12:54 NZSTScheduled – Maintenance Window13th July 2021 03:00H -13th July 2021 06:00H NZST13th July 2021 01:00H – 13th July 2021 04:00H AESTWork being carried out We are migrating services from M1-CR1 to ME1-IP-1 on the 13th July 2021 03:00H – 06:00H NZST. This work may impact customer services hosted in M1-CR1.Impact We expect multiple 15min outages within the duration of work and there may be outages up to 45min within the maintenance window. The migration process may cause multiple disruptions to services for any of your customers who are online during the activity. Our Engineers are on standby to monitor any issues.Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. July 13, 2021 03:00 NZSTActive – Scheduled maintenance is starting.

June 24, 2021 13:48 NZSTScheduled – Maintenance Window30th June 2021 03:00H – 30th June 2021 06:00H NZST30th June 2021 01:00H – 30th June 2021 04:00H AESTWork being carried out We are migrating services from M1-CR1 to ME1-IP-1 on the 30th June 2021 03:00H – 30th June 2021 06:00H NZST. This work may impact customer services hosted in M1-CR1.Impact We expect multiple 15min outages within the duration of work and there may be outages up to 45min within the maintenance window. The migration process may cause multiple disruptions to services for any of your customers who are online during the activity. Our Engineers are on standby to monitor any issues.Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. June 30, 2021 03:00 NZSTActive – Scheduled maintenance is starting.

June 24, 2021 08:38 NZSTInvestigating – Multiple users have reported issue with Unison connections. Devoli Engineering is investigating with high urgency.Next update in 15 mins.

June 23, 2021 18:03 NZSTScheduled – Work being carried outAs part of maintaining our core infrastructure, Devoli will be performing maintenance work on the core network in NTC.Customer impact and Mitigation:This is advisory only.We foresee no impact on customer services.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around this planned work. Maintenance Window:2021 June 24th 06:00 – June 24th 08:00 NZTJune 24, 2021 06:00 NZSTActive – Scheduled maintenance is starting.