Network Status

December 3, 2021 13:05 NZDTScheduled – Maintenance Window:2021 December 7th 00:00 – November 7th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data and voice infrastructure, Devoli will be performing scheduled maintenance to the voice network.Customer impact and Mitigation:No outage is required, no impact to any live service.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newDecember 7, 2021 00:00 NZDTActive – Scheduled maintenance is starting.

November 21, 2021 13:47 NZDTInvestigating – Chorus UFB adress prequal is currently failing via Vumeda producing a negative result for any adress queried. We are currently investigating.

November 17, 2021 12:16 NZDTInvestigating – An issue with the legacy API returning a 500 Internal Server Error at the login endpoint has been identified and is currently being investigated.November 17, 2021 12:42 NZDTIdentified – Issue isolated to internal accounts only with no current disruption to external access.November 17, 2021 13:26 NZDTResolved – Internal API access has been restored with no impact on external accounts.

October 4, 2021 09:46 NZDTScheduled – Work being carried outDevoli will be performing an upgrade to the Amazon EKS software platform.Customer impact and Mitigation:This work will affect the below systems and may include multiple brief pauses in address lookup and prequal service availability within the maintenance window.-APIv2.-Affinity ISP API and customer websites.Do not hesitate to contact the Customer Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work.Maintenance Window:2021 October 10th 09:00 – 2021 October 10th 13:00 NZTOctober 10, 2021 09:00 NZDTActive – Scheduled maintenance is starting.

October 8, 2021 09:52 NZDTMonitoring – We are aware of the voice outage that happened this morning and the issue has been resolved. If you are still experiencing issues, please don’t hesitate to contact Support at 092220000 | [email protected] Thank you.

September 28, 2021 14:25 NZDTScheduled – Maintenance Window:2021 September 29th 03:00 – September 29th 04:00 NZTWhat work is being carried out, and Why:We will be performing maintenance and capacity upgrade at Ponsonby Exchange on Wednesday 29th of September 2021 from 03:00am to 04:00am NZST. Customer impact and Mitigation:This is advisory only.We foresee no impact on customer services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newSeptember 29, 2021 03:00 NZDTActive – Scheduled maintenance is starting.September 29, 2021 04:00 NZDTCompleted – Scheduled maintenance is complete.

September 4, 2021 14:30 NZSTIdentified – We are aware of a hardware issue that affected broadband customers in Auckland and we are currently investigating the root cause.While services were switched to a redundant path and recovered quickly, some customers may need to reboot their devices to regain connectivity.

September 3, 2021 14:38 NZSTInvestigating – We are aware of an outage within the Vocus Network that may be impacting some Tollfree services we provide and are currently investigating.