Network Status

June 8, 2022 10:01 NZSTScheduled – Maintenance Window:2022 June 16th 02:00 – June 16th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Wellington Fibre Handover – 120737543Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJune 16, 2022 02:00 NZSTActive – Scheduled maintenance is starting.

May 4, 2022 16:16 NZSTScheduled – Maintenance Window:2022 May 05th – June 30th, 01:00 – 06:00 NZTWork will be completed during the hours of 1AM-6AM during the nights indicated in the sheet below.https://devolihq-my.sharepoint.com/:x:/g/personal/reilly_devoli_com/EYenZOwITmBMkrkrJAMqIUIBPxqr0Yj1IAbu9Oee99g2Xw?e=bjiIH2What work is being carried out, and Why:As part of maintaining our data network we are performing firmware updates on devices across our network throughout the months of May – June.The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor.Customer impact and Mitigation:We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMay 5, 2022 01:00 NZSTActive – Scheduled maintenance is starting.

April 27, 2022 15:06 NZSTInvestigating – We are currently investigating reports of service disruption in the Wellington region for PPPoE fibre customers.April 27, 2022 15:19 NZSTMonitoring – We are seeing services restored, root cause investigation is ongoing.April 29, 2022 17:25 NZSTResolved – Cause isolated to third party access provider, handover has now been patched directly to new Devoli switch during change later the same night.

April 22, 2022 14:32 NZSTScheduled – Maintenance Window:2022 April 27th 22:00 – April 27th 23:59 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on our Wellington NGA/PPPoE Handover.Customer impact and Mitigation:We expect a loss of service of up to 20 minutes to services terminating on the Wellington NGA Handover during this time, this will not impact DHCP or DSL services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newApril 27, 2022 22:00 NZSTActive – Scheduled maintenance is starting.

April 27, 2022 15:06 NZSTInvestigating – We are currently investigating reports of service disruption in the Wellington region for PPPoE fibre customers.

April 12, 2022 21:35 NZSTIdentified – A card failure in the Ponsonby datacentre at 20:45 resulted in a failover to a redundant system to restore all users.This impacted all customers nationwide processed on Ponsonby’s CGNAT device. The system was fully restored by 20:52 and our vendor is investigating the root cause of the card failure.

March 29, 2022 20:29 NZDTInvestigating – We are aware of the ongoing voice issue which started this evening and we are currently investigating the root cause.March 29, 2022 20:40 NZDTMonitoring – We are seeing reports from users that service has restored as of 2030. We will continue to monitor. If you are still experiencing issues, please don’t hesitate to contact Support at 092220000 | [email protected] Thank you. April 1, 2022 16:48 NZDTResolved – Root cause has been identified as spontaneous reboot on multiple SBC’s at 6PM, one SBC failed during reboot and was restored at 8.07PM.Customers who’s client devices are configured for redundancy may have experienced a drop in service of less than 10 minutes, clients configured without redundancy may have remained online until the failed SBC was restored.We recommend ensuring your SIP Trunk config is setup for redundancy as per the instructions below and to contact support if you have any further questions.https://support.devoli.com/hc/en-us/articles/360001062395-How-To-Set-Up-a-SIP-Trunk-VoIP-SIP-Settings-New-Zealand

March 11, 2022 11:59 NZDTScheduled – Maintenance Window:2022 March 30th 06:00 – March 30th 17:00 AEDTWhat work is being carried out, and Why:Power to the A feed will be cut due to required maintenance, B feed will remain unaffected during this work but redundancy will be reduced.Customer impact and Mitigation:Devices connected to A feed only will loose power during this work, redundancy will be reduced as only B feed will remain active. Devices on single power feed without an automatic Transfer Switch are at risk, please get in touch with us immediately if you have equipment connected to only the A feed at this site or would like this verified.No impact is expected to Devoli Equipment due to power redundancy in place.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 30, 2022 08:00 NZDTActive – Scheduled maintenance is starting.