Network Status

September 12, 2022 10:13 NZSTScheduled – Maintenance Window:2022 September 22nd 23:00 – September 22nd 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 15 minutes to services on this handover during the outage window while Chorus complete maintenance impacting this handover.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newSeptember 22, 2022 23:00 NZSTActive – Scheduled maintenance is starting.

September 9, 2022 15:34 NZSTScheduled – Maintenance Window:2022 Sep 14th – Sep 28th, 01:00 – 06:00 NZTWork will be completed during the hours of 1AM-6AM during the nights indicated in the table below.ACX Upgrade Date Name Impact20-Sep-22 nzhlz-hn-ax-1 Hamilton UFF DHCP Handover.15-Sep-22 auvic-me1-ax-1 Services in and via Melbourne ME1 Datacenter.15-Sep-22 auvic-m1-ax-1 None expected, newly comissioned device. IP Upgrade Date Name Impact28-Sep-22 nzakl-ntc-ip-1 NZ Domestic and AU Data Transit, Voice.14-Sep-22 nzakl-ntc-ip-3 NZ Voice, FWA, Mobile.26-Sep-22 nzakl-mdr-ip-1 NZ Domestic and AU Data Transit, Voice.19-Sep-22 nzhlz-kap-ip-1 Services in and via Hamilton Kapua Datacenter.22-Sep-22 aunsw-sy3-ip-1 Services in and via Sydney SY3 Datacenter. AU Transit.27-Sep-22 aunsw-sy4-ip-1 Services in and via Sydney SY3 Datacenter. AU Transit.27-Sep-22 auvic-me1-ip-1 Services in and via Melbourne ME1 Datacenter. BNG Upgrade Date Name Impact14-Sep-22 nzwlg-xtr-ip-1 Wellington, Whanganui DHCP Handovers.19-Sep-22 nzakl-orb-ip-1 Hamilton, New Plymouth, Tauranga DHCP Handovers.21-Sep-22 nzakl-poy-ip-1 Auckland, Whangarei DHCP & PPPoE Handovers.20-Sep-22 nzchc-d21-ip-1 Christchurch, Dunedin DHCP Handovers.What work is being carried out, and Why:As part of maintaining our data network we are performing firmware updates on devices across our network throughout the month of September.The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor.Customer impact and Mitigation:We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newSeptember 9, 2022 15:35 NZSTActive – Starting window, schedule dates in the table enclosed.

August 24, 2022 10:06 NZSTMonitoring – We have been notified by SCCN that they have an issue on Segment A (Between NZ and Australia), and we have been switched to a protection path. This protection path has increased latency, so we have moved all traffic to a different cable system to mitigate this.This is a hazard notification only, and no outage is expected on the Devoli network.

August 2, 2022 12:50 NZSTScheduled – Maintenance Window:2022 August 9th 02:00 – August 9th 05:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we will be completing an emergency software upgrade on a core router and switch in SY3Customer impact and Mitigation:We expect a loss of service and redundancy of up to 20 minutes on the services indicated during the outage window.Loss of services terminating directly to SY3Loss of peering at Equinix SY3Loss of peering at Megaport SY3Decreased redundancy on AU TransitDecreased redundancy to Google PeeringDecreased redundancy on International TransitHow to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newAugust 9, 2022 02:00 NZSTActive – Scheduled maintenance is starting.

August 2, 2022 12:13 NZSTScheduled – Maintenance Window:2022 August 3rd 02:00 – August 3rd 05:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we will be completing an emergency software upgrade on a core router in SY4Customer impact and Mitigation:We expect a loss of service and redundancy of up to 20 minutes on the services indicated during the outage window.Loss of services terminating directly to SY4Loss of peering at Equinix SY4Decreased redundancy on AU TransitDecreased redundancy to Google PeeringDecreased redundancy on International TransitHow to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newAugust 3, 2022 02:00 NZSTActive – Scheduled maintenance is starting.

May 4, 2022 16:16 NZSTScheduled – Maintenance Window:2022 May 05th – June 30th, 01:00 – 06:00 NZTWork will be completed during the hours of 1AM-6AM during the nights indicated in the sheet below.https://devolihq-my.sharepoint.com/:x:/g/personal/reilly_devoli_com/EYenZOwITmBMkrkrJAMqIUIBPxqr0Yj1IAbu9Oee99g2Xw?e=bjiIH2What work is being carried out, and Why:As part of maintaining our data network we are performing firmware updates on devices across our network throughout the months of May – June.The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor.Customer impact and Mitigation:We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMay 5, 2022 01:00 NZSTActive – Scheduled maintenance is starting.May 10, 2022 16:16 NZSTActive – Please see updated dates, AU devices have been withdrawn from this change and will be scheduled at later date.August 2, 2022 16:19 NZSTCompleted – This round has been completed

July 3, 2022 17:48 NZSTIdentified – We have received reports of a multiple fibre cut event south of Auckland, this has caused multiple core links to fail over to backup while the impacted fibres are repaired by the circuit vendors.

June 8, 2022 10:01 NZSTScheduled – Maintenance Window:2022 June 16th 02:00 – June 16th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Wellington Fibre Handover – 120737543Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJune 16, 2022 02:00 NZSTActive – Scheduled maintenance is starting.