Network Status
Core Network – Firmware Upgrades: Data – NZ & AU
May 4, 2022 16:16 NZSTScheduled – Maintenance Window:2022 May 05th – June 30th, 01:00 – 06:00 NZTWork will be completed during the hours of 1AM-6AM during the nights indicated in the sheet below.https://devolihq-my.sharepoint.com/:x:/g/personal/reilly_devoli_com/EYenZOwITmBMkrkrJAMqIUIBPxqr0Yj1IAbu9Oee99g2Xw?e=bjiIH2What work is being carried out, and Why:As part of maintaining our data network we are performing firmware updates on devices across our network throughout the months of May – June.The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor.Customer impact and Mitigation:We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMay 5, 2022 01:00 NZSTActive – Scheduled maintenance is starting.May 10, 2022 16:16 NZSTActive – Please see updated dates, AU devices have been withdrawn from this change and will be scheduled at later date.August 2, 2022 16:19 NZSTCompleted – This round has been completed
Unplanned Event: Multiple Fibre Cut South of Auckland
July 3, 2022 17:48 NZSTIdentified – We have received reports of a multiple fibre cut event south of Auckland, this has caused multiple core links to fail over to backup while the impacted fibres are repaired by the circuit vendors.
Planned Maintenance: Data – Wellington
June 8, 2022 10:01 NZSTScheduled – Maintenance Window:2022 June 16th 02:00 – June 16th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Wellington Fibre Handover – 120737543Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJune 16, 2022 02:00 NZSTActive – Scheduled maintenance is starting.
Core Network – Firmware Upgrades: Data – NZ & AU
May 4, 2022 16:16 NZSTScheduled – Maintenance Window:2022 May 05th – June 30th, 01:00 – 06:00 NZTWork will be completed during the hours of 1AM-6AM during the nights indicated in the sheet below.https://devolihq-my.sharepoint.com/:x:/g/personal/reilly_devoli_com/EYenZOwITmBMkrkrJAMqIUIBPxqr0Yj1IAbu9Oee99g2Xw?e=bjiIH2What work is being carried out, and Why:As part of maintaining our data network we are performing firmware updates on devices across our network throughout the months of May – June.The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor.Customer impact and Mitigation:We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMay 5, 2022 01:00 NZSTActive – Scheduled maintenance is starting.
Wellington connectivity issues.
April 27, 2022 15:06 NZSTInvestigating – We are currently investigating reports of service disruption in the Wellington region for PPPoE fibre customers.April 27, 2022 15:19 NZSTMonitoring – We are seeing services restored, root cause investigation is ongoing.April 29, 2022 17:25 NZSTResolved – Cause isolated to third party access provider, handover has now been patched directly to new Devoli switch during change later the same night.
Network Maintenance: Data – Wellington NGA Handover
April 22, 2022 14:32 NZSTScheduled – Maintenance Window:2022 April 27th 22:00 – April 27th 23:59 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on our Wellington NGA/PPPoE Handover.Customer impact and Mitigation:We expect a loss of service of up to 20 minutes to services terminating on the Wellington NGA Handover during this time, this will not impact DHCP or DSL services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newApril 27, 2022 22:00 NZSTActive – Scheduled maintenance is starting.
Wellington connectivity issues.
April 27, 2022 15:06 NZSTInvestigating – We are currently investigating reports of service disruption in the Wellington region for PPPoE fibre customers.
Ponsonby card failure.
April 12, 2022 21:35 NZSTIdentified – A card failure in the Ponsonby datacentre at 20:45 resulted in a failover to a redundant system to restore all users.This impacted all customers nationwide processed on Ponsonby’s CGNAT device. The system was fully restored by 20:52 and our vendor is investigating the root cause of the card failure.
