Network Status

November 17, 2022 12:45 NZDTScheduled – Maintenance Window:2022 November 21st 02:00 – November 23rd 06:00 NZT.Work to be completed during the hours of 2AM to 6AM each night.What work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.21/11/22 – POY-IP-1Impact: AKL DHCP Handovers IDA120737182 & IDA120737795, Northpower DHCP Handover 500022/11/22 – XTR-IP-1Impact: Chorus Wellington DHCP IDA120735809, UFF Whanganui DHCP UFF00000353669923/11/22 – D21-IP-2 & ORB-IP-1Impact: Chorus Dunedin DHCP IDA120735814, Chorus Christchurch DHCP IDA120735813, Chorus Hamilton DHCP IDA120735995Customer impact and Mitigation:We expect a loss of service of up to 10 minutes on the handovers indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 21, 2022 02:00 NZDTActive – Scheduled maintenance is starting.

November 18, 2022 16:27 NZDTInvestigating – We are currently investigating an issue impacting our Auckland DSL Handover, this will impact all DSL services in and near Auckland.November 18, 2022 16:29 NZDTInvestigating – Updating impact

November 11, 2022 14:14 NZDTScheduled – Maintenance Window:2022 November 17th 02:00 – November 17th 05:00 NZTWhat work is being carried out, and Why:UFF/TFF Handover Link UpgradesCustomer impact and Mitigation:We expect a loss of service of 5-10 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 17, 2022 02:00 NZDTActive – Scheduled maintenance is starting.

November 8, 2022 19:06 NZDTScheduled – Maintenance Window:2022 November 8th 02:00 – November 8th 06:00 NZTWhat work is being carried out, and Why:To improve network performance and improve redundancy we will be commissioning a new CGNAT device for the South Island.Customer impact and Mitigation:No loss of service or impact to customers is expected.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 9, 2022 02:00 NZDTActive – Scheduled maintenance is starting.

November 2, 2022 20:30 NZDTIdentified – There has been a fibre cut between Mokau and Te Kuiti which is affecting our primary backhaul route between New Plymouth & Hamilton as well as between Wanganui & Hamilton. While the service is up and running on our redundant uplinks, there may be small amounts of congestion due to having the cuts affecting multiple regions.There are field force teams en route to site to investigate.

October 3, 2022 15:47 NZDTScheduled – Maintenance Window:2022 October 17th 22:00 – October 18th 06:00 NZTWhat work is being carried out, and Why:2Degrees have advised of scheduled network maintenance which will impact our Mobile APN for this service.Customer impact and Mitigation:Network elements are expected to fail over to backups however we have been advised to expect a possible loss of service of up to 10 minutes during the outage window, CPE reboot may be required after to fully restore the service.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newOctober 17, 2022 22:00 NZDTActive – Scheduled maintenance is starting.

September 14, 2022 09:54 NZSTScheduled – Maintenance Window:2022 October 12th 00:00 – October 12th 03:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 30 minutes to services on this handover during the outage window while Unison complete maintenance impacting this handover.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newOctober 12, 2022 00:00 NZDTActive – Scheduled maintenance is starting.

September 9, 2022 15:34 NZSTScheduled – Maintenance Window:2022 Sep 14th – Sep 28th, 01:00 – 06:00 NZTWork will be completed during the hours of 1AM-6AM during the nights indicated in the table below.ACX Upgrade Date Name Impact20-Sep-22 nzhlz-hn-ax-1 Hamilton UFF DHCP Handover.15-Sep-22 auvic-me1-ax-1 Services in and via Melbourne ME1 Datacenter.15-Sep-22 auvic-m1-ax-1 None expected, newly comissioned device. IP Upgrade Date Name Impact28-Sep-22 nzakl-ntc-ip-1 NZ Domestic and AU Data Transit, Voice.14-Sep-22 nzakl-ntc-ip-3 NZ Voice, FWA, Mobile.26-Sep-22 nzakl-mdr-ip-1 NZ Domestic and AU Data Transit, Voice.19-Sep-22 nzhlz-kap-ip-1 Services in and via Hamilton Kapua Datacenter.22-Sep-22 aunsw-sy3-ip-1 Services in and via Sydney SY3 Datacenter. AU Transit.27-Sep-22 aunsw-sy4-ip-1 Services in and via Sydney SY3 Datacenter. AU Transit.27-Sep-22 auvic-me1-ip-1 Services in and via Melbourne ME1 Datacenter. BNG Upgrade Date Name Impact14-Sep-22 nzwlg-xtr-ip-1 Wellington, Whanganui DHCP Handovers.19-Sep-22 nzakl-orb-ip-1 Hamilton, New Plymouth, Tauranga DHCP Handovers.21-Sep-22 nzakl-poy-ip-1 Auckland, Whangarei DHCP & PPPoE Handovers.20-Sep-22 nzchc-d21-ip-1 Christchurch, Dunedin DHCP Handovers.What work is being carried out, and Why:As part of maintaining our data network we are performing firmware updates on devices across our network throughout the month of September.The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor.Customer impact and Mitigation:We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newSeptember 9, 2022 15:35 NZSTActive – Starting window, schedule dates in the table enclosed.September 19, 2022 15:20 NZSTActive – nzchc-d21-ip-1, nzakl-orb-ip-1 and nzhlz-hn-ax-1 have been postponed new dates TBC.September 27, 2022 09:47 NZDTActive – Updated Dates and Status:Name Upgrade datenzakl-ntc-ip-1 28-Sep-22nzakl-ntc-ip-3 5-Oct-22nzakl-mdr-ip-1 29-Sep-22nzakl-dvhq-ip-1 Completednzhlz-kap-ip-1 Completedaunsw-sy3-ip-1 5-Oct-22aunsw-sy4-ip-1 27-Sep-22auvic-me1-ip-1 Completed Name Upgrade datenzwlg-xtr-ip-1 Completednzakl-orb-ip-1 6-Oct-22nzakl-poy-ip-1 4-Oct-22nzchc-d21-ip-1 3-Oct-22nzchc-d21-ip-2 3-Oct-22