Network Status

February 2, 2023 09:37 NZDTInvestigating – We are currently investigating an issue impacting Voice services throughout NZ & AU.February 2, 2023 09:48 NZDTResolved – Restored, SBC Failover event. Engineers investigating root cause.February 8, 2023 13:09 NZDTResolved – Incident Report can be found at the link below:https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EVArLhcdfEJMrZWnns92y40BS2NnXiM3YRHWoOcJpbte-Q?e=hcBj2aFebruary 8, 2023 13:14 NZDTResolved – Please note the following to limit the impact of such fail-over events in future:It is recommended all customers check configuration to ensure high availability is enabled.OUTBOUND REGISTRATION nz.voice.devoli.com for NZ customers au.voice.devoli.com for AU customers voice.vibecom.co.nz If your CPE does not support domains with multiple A records. Support for SRV records required for redundancy. INBOUND WHITELISTING Your inbound calls (signalling and media) will be sourced primarily from: 14.1.33.67 and 14.1.33.68 for NZ 14.1.33.81 and 14.1.33.82 for AU in the case of network issues, calls can also potentially be sourced from: 14.1.33.69 14.1.33.70 14.1.33.83 14.1.33.84

January 27, 2023 13:10 NZDTScheduled – Maintenance Window:2023 Feb 8th 02:00 – Feb 8th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.Note: No impact is expected to Devoli Fixed Wireless Services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 8, 2023 02:00 NZDTActive – Scheduled maintenance is starting.February 8, 2023 07:00 NZDTCompleted – Scheduled maintenance is complete.

January 9, 2023 00:10 NZDTResolved – A Flap (Up/Down Event) was experienced on 2x Northpower Handovers at 2023-01-08 23:37:47 causing a short drop to Northpower Services. This has been raised to Northpower for RFO. No further impact.

January 7, 2023 14:06 NZDTInvestigating – Brisbane Core Router has gone down, Engineers are working to migrate services off the impacted device. Current ETR 30 minutes.January 7, 2023 14:47 NZDTInvestigating – Migration work remains ongoing, We are seeing the majority of impacted services have recovered.January 7, 2023 15:49 NZDTResolved – All impacted services have been successfully migrated, All services should now be restored.

December 7, 2022 21:05 NZDTMonitoring – Traffic in Hamilton and surrounding regions degraded between 18:00 and 20:00hrsServices have been restored from 19:30hrsEngineers continue to work on isolating root causeDecember 8, 2022 12:21 NZDTResolved – Services have remained stable overnight, root cause analysis ongoing.December 14, 2022 12:31 NZDTResolved – Investigation has concluded.Post Incident Report (PIR): https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EYa0gfDKMf5Jo0qdwCzI790Bosrz_ux9m5l55JtvkKQB-w?e=c2REeB

November 11, 2022 18:58 NZDTScheduled – What work is being carried out, and Why:To meet ongoing operational needs and stay up-to-date with performance and security requirements, Devoli is performing an upgrade of the database engine powering our core services.Customer impact and Mitigation:We expect a loss of service to the below during the maintenance window:-Vumeda access and provisioning activity across all platforms.-Devoli Platform APIs (including provisioning, pre-qualification, data usage, etc)-Granulier/Intellipath Portal.-Fax2Email.-All call rating and overage notifications.-End-user billing.-Radius.While this maintenance will not affect any existing internet subscribers, new or dropped connections will fail to (re)connect during the maintenance window.Note: Any end-user billing files will be sent prior to the maintenance start time.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support at http://support.devoli.com/hc/en-us/requests/newNovember 30, 2022 01:00 NZDTActive – Scheduled maintenance is starting.November 30, 2022 04:00 NZDTCompleted – Scheduled maintenance is complete.

November 18, 2022 16:27 NZDTInvestigating – We are currently investigating an issue impacting our Auckland DSL Handover, this will impact all DSL services in and near Auckland.November 18, 2022 16:29 NZDTInvestigating – Updating impactNovember 18, 2022 16:56 NZDTMonitoring – Case has been raised with the circuit vendor, We are seeing the impacted link restored and impacted services coming back online, Incident will remain in monitoring and await RFO.November 22, 2022 11:49 NZDTResolved – Service has remained stable, Closing incident.

November 17, 2022 12:45 NZDTScheduled – Maintenance Window:2022 November 21st 02:00 – November 23rd 06:00 NZT.Work to be completed during the hours of 2AM to 6AM each night.What work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.21/11/22 – POY-IP-1Impact: AKL DHCP Handovers IDA120737182 & IDA120737795, Northpower DHCP Handover 500022/11/22 – XTR-IP-1Impact: Chorus Wellington DHCP IDA120735809, UFF Whanganui DHCP UFF00000353669923/11/22 – D21-IP-2 & ORB-IP-1Impact: Chorus Dunedin DHCP IDA120735814, Chorus Christchurch DHCP IDA120735813, Chorus Hamilton DHCP IDA120735995Customer impact and Mitigation:We expect a loss of service of up to 10 minutes on the handovers indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 21, 2022 02:00 NZDTActive – Scheduled maintenance is starting.