Network Status

August 22, 2023 17:21 NZSTScheduled – Maintenance Window:2023 August 30th 02:00 – August 30th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Ponsonby CGNAT nodeCustomer impact and Mitigation:No impact is expected as traffic will be shifted to alternate CGNAT node.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newAugust 30, 2023 02:00 NZSTActive – Scheduled maintenance is starting.

August 22, 2023 17:20 NZSTScheduled – Maintenance Window:2023 August 29th 02:00 – August 29th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Northcote CGNAT nodeCustomer impact and Mitigation:No impact is expected as traffic will be shifted to alternate CGNAT node.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newAugust 29, 2023 02:00 NZSTActive – Scheduled maintenance is starting.

August 22, 2023 17:36 NZSTScheduled – Maintenance Window:2023 August 29th 02:00 – August 29th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.UFF/TFF Handover UFF000003536647 (Legacy PPPoE/Layer 2 Services)Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window while a bulk handover migration is completed.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newAugust 29, 2023 02:00 NZSTActive – Scheduled maintenance is starting.

August 28, 2023 15:55 NZSTInvestigating – We have identified an issue affecting New Zealand Voice services -currently investigating.August 28, 2023 16:11 NZSTMonitoring – Issue identified and remedial action completed to restore failed SBC – monitoring.

July 23, 2023 13:55 NZSTInvestigating – We are currently investigating an issue intermittently impacting traffic to international destinations, this is currently under investigation with upstream vendors.

July 19, 2023 16:36 NZSTInvestigating – We are currently investigating an issue impacting FWA Services only. No impact to other services.

July 3, 2023 15:07 NZSTScheduled – Maintenance Window:2023 July 6th 23:00 – July 7th 06:00 NZTWhat work is being carried out, and Why:Permanent repair to temporary fibre overlay for New Plymouth core network fibresCustomer impact and Mitigation:Devoli have scheduled work in New Plymouth that is not expected to impact Customer services, however we are notifying of the potential risk of an outage owing to the nature of this work .No impacts are expected, however as there will be a loss of capacity and network redundancy to New Plymouth, customers may experience up to a 30 minute outage during this work window, or reduced data throughput.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJuly 6, 2023 23:00 NZSTActive – Scheduled maintenance is starting.

June 21, 2023 15:46 NZSTScheduled – Maintenance Window:2023 July 6th 04:00 – July 6th 06:00 NZTWhat work is being carried out, and Why:Chorus have indicated they will be completing a network migration impacting our Wellington DSL Handover.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJuly 6, 2023 04:00 NZSTActive – Scheduled maintenance is starting.