Stephan Gladiadis

February 18, 2021 13:38 NZDTScheduled – Maintenance Window:2021 Febuary 25th 02:00 – Febuary 25th 03:00 NZTWhat work is being carried out, and Why:As part of maintaining our data and voice infrastructure, Devoli is migrating services in SY4 to new network equipment. This will ensure meeting the future requirements and reliability for our customers. Customer impact and Mitigation:SY4 cross-connects & some voice SIP registrations using au.voice.devoli.com or voice.vibecom.com.au will be impacted during the outage window.Engineers will actively be working throughout the maintenance period, and have multiple backout plans have been put in place. How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 25, 2021 02:00 NZDTActive – Scheduled maintenance is starting.

February 24, 2021 19:11 NZDTScheduled – Maintenance Window:2021 Feburary 24th 00:00 – Feburary 24th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our voice infrastructure, Devoli voice server requires a new software installed, which is recommended by our voice software vendor. Customer impact and Mitigation:Voice SIP registrations will be transferred to a redundant path, then switched back to the primary path, to avoid any impact to voice services. We foresee zero impact to voice services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 25, 2021 00:00 NZDTActive – Scheduled maintenance is starting.

February 9, 2021 16:38 NZDTScheduled – Work being carried out We will be moving Dunedin and Christchurch Chorus/Enable handovers to another device, on Friday 12th February 2021 from 01:00 hours to 05:00.Engineers are on standby to monitor any issues.Impact There may be outages up to 10 mins within the maintenance window.CPE may need to be power cycled after maintenance.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowFebruary 12, 2021 01:00 – February 12, 2021 05:00 NZSTFebruary 12, 2021 01:00 NZDTActive – Scheduled maintenance is starting.

February 3, 2021 16:13 NZDTScheduled – Work being carried out We will be performing emergency maintenance work in Wellington, on Friday 5th February 2021 from midnight 00:00 hours to 05:00.Engineers are on standby to monitor any issues.Impact There may be multiple outages within the maintenance window lasting up to 30mins each.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowFebruary 5, 2021 00:00 – February 5, 2021 05:00 NZSTFebruary 5, 2021 00:00 NZDTActive – Scheduled maintenance is starting.

February 1, 2021 10:07 NZDTMonitoring – Fibre Strike, AKL -> WNG at 9:21 amEngineers have changed to an alternative path. Under observation.

January 27, 2021 11:08 NZDTScheduled – Maintenance WindowJanuary 28, 2021 02:00 – January 28, 2021 05:00 NZSTWork being carried out We will be performing software upgrade on our equipment in Christchurch PoP.As part of maintaining our network infrastructure, Devoli network devices requires new software to be installed.Impact This work may impact customer services hosted in Christchurch region. There may be a brief outage up to 15mins during maintenance window.Engineers are on standby to monitor any issues.Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. January 28, 2021 02:00 NZDTActive – Scheduled maintenance is starting.

January 15, 2021 18:44 NZDTInvestigating – Intermittent Call Failures, and engineers investigating. We are working to resolve this, next update 19:00.

December 15, 2020 10:40 NZDTIdentified – South Island & Wellington: A DHCP issue has been identified, and engineers are currently working on restoring services.December 15, 2020 11:05 NZDTIdentified – We have identified the root issue in Wellington and engineers are working to restore services ASAP, expected to be within 60 minutes.December 15, 2020 11:10 NZDTIdentified – A further update will be provided in 15 minutes.December 15, 2020 11:22 NZDTIdentified – We have identified the root issue in Wellington and engineers are working to restore services ASAP, expected to be within 45 minutes. We will provide another update in 15 minutes.December 15, 2020 11:28 NZDTMonitoring – We are starting to see traffic returning and sessions return to an online status. If you or your customer is currently offline, please restart the router.We continue to monitor restoration and will provide a further update in 15 minutes, or sooner if things change.December 15, 2020 12:01 NZDTResolved – The majority of affected users have now recovered.If you or your customer is currently offline, please restart the router.If you are continuing to have issues, please contact the Customer Success Team through support.devoli.com/hc/en-us/requests/new.Thank you for your continued patience.