Stephan Gladiadis

December 16, 2021 19:59 NZDTScheduled – Emergency maintenance is required to migrate a path protection route to a new device in our Melbourne and Sydney footprints.The existing path protection route will be unavailable between 0400 and 0600 NZT while it is migrated with no impact anticipated for existing services.December 17, 2021 04:00 NZDTActive – Scheduled maintenance is starting.

December 14, 2021 08:22 NZDTScheduled – DescriptionNetwork Grooming. Moving the Handover link to a new Line CardReason for changeAs part of the network upkeep and hardware replacement process we wish to advise that our Northpower handover will be groomed to a new line card, this will cease any existing or new Northpower Fibre services connectivity in the below outage window.December 16, 2021 04:00 NZDTActive – Scheduled maintenance is starting.

December 3, 2021 13:05 NZDTScheduled – Maintenance Window:2021 December 7th 00:00 – November 7th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data and voice infrastructure, Devoli will be performing scheduled maintenance to the voice network.Customer impact and Mitigation:No outage is required, no impact to any live service.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newDecember 7, 2021 00:00 NZDTActive – Scheduled maintenance is starting.

November 21, 2021 13:47 NZDTInvestigating – Chorus UFB adress prequal is currently failing via Vumeda producing a negative result for any adress queried. We are currently investigating.

November 17, 2021 12:16 NZDTInvestigating – An issue with the legacy API returning a 500 Internal Server Error at the login endpoint has been identified and is currently being investigated.November 17, 2021 12:42 NZDTIdentified – Issue isolated to internal accounts only with no current disruption to external access.November 17, 2021 13:26 NZDTResolved – Internal API access has been restored with no impact on external accounts.

October 4, 2021 09:46 NZDTScheduled – Work being carried outDevoli will be performing an upgrade to the Amazon EKS software platform.Customer impact and Mitigation:This work will affect the below systems and may include multiple brief pauses in address lookup and prequal service availability within the maintenance window.-APIv2.-Affinity ISP API and customer websites.Do not hesitate to contact the Customer Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work.Maintenance Window:2021 October 10th 09:00 – 2021 October 10th 13:00 NZTOctober 10, 2021 09:00 NZDTActive – Scheduled maintenance is starting.

October 8, 2021 09:52 NZDTMonitoring – We are aware of the voice outage that happened this morning and the issue has been resolved. If you are still experiencing issues, please don’t hesitate to contact Support at 092220000 | [email protected] Thank you.

September 28, 2021 14:25 NZDTScheduled – Maintenance Window:2021 September 29th 03:00 – September 29th 04:00 NZTWhat work is being carried out, and Why:We will be performing maintenance and capacity upgrade at Ponsonby Exchange on Wednesday 29th of September 2021 from 03:00am to 04:00am NZST. Customer impact and Mitigation:This is advisory only.We foresee no impact on customer services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newSeptember 29, 2021 03:00 NZDTActive – Scheduled maintenance is starting.September 29, 2021 04:00 NZDTCompleted – Scheduled maintenance is complete.