Stephan Gladiadis

April 22, 2022 14:32 NZSTScheduled – Maintenance Window:2022 April 27th 22:00 – April 27th 23:59 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on our Wellington NGA/PPPoE Handover.Customer impact and Mitigation:We expect a loss of service of up to 20 minutes to services terminating on the Wellington NGA Handover during this time, this will not impact DHCP or DSL services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newApril 27, 2022 22:00 NZSTActive – Scheduled maintenance is starting.

April 27, 2022 15:06 NZSTInvestigating – We are currently investigating reports of service disruption in the Wellington region for PPPoE fibre customers.

April 12, 2022 21:35 NZSTIdentified – A card failure in the Ponsonby datacentre at 20:45 resulted in a failover to a redundant system to restore all users.This impacted all customers nationwide processed on Ponsonby’s CGNAT device. The system was fully restored by 20:52 and our vendor is investigating the root cause of the card failure.

March 29, 2022 20:29 NZDTInvestigating – We are aware of the ongoing voice issue which started this evening and we are currently investigating the root cause.March 29, 2022 20:40 NZDTMonitoring – We are seeing reports from users that service has restored as of 2030. We will continue to monitor. If you are still experiencing issues, please don’t hesitate to contact Support at 092220000 | [email protected] Thank you. April 1, 2022 16:48 NZDTResolved – Root cause has been identified as spontaneous reboot on multiple SBC’s at 6PM, one SBC failed during reboot and was restored at 8.07PM.Customers who’s client devices are configured for redundancy may have experienced a drop in service of less than 10 minutes, clients configured without redundancy may have remained online until the failed SBC was restored.We recommend ensuring your SIP Trunk config is setup for redundancy as per the instructions below and to contact support if you have any further questions.https://support.devoli.com/hc/en-us/articles/360001062395-How-To-Set-Up-a-SIP-Trunk-VoIP-SIP-Settings-New-Zealand

March 11, 2022 11:59 NZDTScheduled – Maintenance Window:2022 March 30th 06:00 – March 30th 17:00 AEDTWhat work is being carried out, and Why:Power to the A feed will be cut due to required maintenance, B feed will remain unaffected during this work but redundancy will be reduced.Customer impact and Mitigation:Devices connected to A feed only will loose power during this work, redundancy will be reduced as only B feed will remain active. Devices on single power feed without an automatic Transfer Switch are at risk, please get in touch with us immediately if you have equipment connected to only the A feed at this site or would like this verified.No impact is expected to Devoli Equipment due to power redundancy in place.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 30, 2022 08:00 NZDTActive – Scheduled maintenance is starting.

March 29, 2022 20:29 NZDTInvestigating – We are aware of the ongoing voice issue which started this evening and we are currently investigating the root cause.

March 26, 2022 15:52 NZDTInvestigating – We are currently investigating an issue impacting DHCP services via UFF/TFF in Whanganui.This has been raised to UFF/TFF for urgent investigation.

January 25, 2022 16:28 NZDTInvestigating – We have identified an issue ordering new and modifying existing copper services via Vumeda failing and are currently investigating.