Stephan Gladiadis

December 7, 2022 21:05 NZDTMonitoring – Traffic in Hamilton and surrounding regions degraded between 18:00 and 20:00hrsServices have been restored from 19:30hrsEngineers continue to work on isolating root causeDecember 8, 2022 12:21 NZDTResolved – Services have remained stable overnight, root cause analysis ongoing.December 14, 2022 12:31 NZDTResolved – Investigation has concluded.Post Incident Report (PIR): https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EYa0gfDKMf5Jo0qdwCzI790Bosrz_ux9m5l55JtvkKQB-w?e=c2REeB

November 11, 2022 18:58 NZDTScheduled – What work is being carried out, and Why:To meet ongoing operational needs and stay up-to-date with performance and security requirements, Devoli is performing an upgrade of the database engine powering our core services.Customer impact and Mitigation:We expect a loss of service to the below during the maintenance window:-Vumeda access and provisioning activity across all platforms.-Devoli Platform APIs (including provisioning, pre-qualification, data usage, etc)-Granulier/Intellipath Portal.-Fax2Email.-All call rating and overage notifications.-End-user billing.-Radius.While this maintenance will not affect any existing internet subscribers, new or dropped connections will fail to (re)connect during the maintenance window.Note: Any end-user billing files will be sent prior to the maintenance start time.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support at http://support.devoli.com/hc/en-us/requests/newNovember 30, 2022 01:00 NZDTActive – Scheduled maintenance is starting.November 30, 2022 04:00 NZDTCompleted – Scheduled maintenance is complete.

November 18, 2022 16:27 NZDTInvestigating – We are currently investigating an issue impacting our Auckland DSL Handover, this will impact all DSL services in and near Auckland.November 18, 2022 16:29 NZDTInvestigating – Updating impactNovember 18, 2022 16:56 NZDTMonitoring – Case has been raised with the circuit vendor, We are seeing the impacted link restored and impacted services coming back online, Incident will remain in monitoring and await RFO.November 22, 2022 11:49 NZDTResolved – Service has remained stable, Closing incident.

November 17, 2022 12:45 NZDTScheduled – Maintenance Window:2022 November 21st 02:00 – November 23rd 06:00 NZT.Work to be completed during the hours of 2AM to 6AM each night.What work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.21/11/22 – POY-IP-1Impact: AKL DHCP Handovers IDA120737182 & IDA120737795, Northpower DHCP Handover 500022/11/22 – XTR-IP-1Impact: Chorus Wellington DHCP IDA120735809, UFF Whanganui DHCP UFF00000353669923/11/22 – D21-IP-2 & ORB-IP-1Impact: Chorus Dunedin DHCP IDA120735814, Chorus Christchurch DHCP IDA120735813, Chorus Hamilton DHCP IDA120735995Customer impact and Mitigation:We expect a loss of service of up to 10 minutes on the handovers indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 21, 2022 02:00 NZDTActive – Scheduled maintenance is starting.

November 18, 2022 16:27 NZDTInvestigating – We are currently investigating an issue impacting our Auckland DSL Handover, this will impact all DSL services in and near Auckland.November 18, 2022 16:29 NZDTInvestigating – Updating impact

November 11, 2022 14:14 NZDTScheduled – Maintenance Window:2022 November 17th 02:00 – November 17th 05:00 NZTWhat work is being carried out, and Why:UFF/TFF Handover Link UpgradesCustomer impact and Mitigation:We expect a loss of service of 5-10 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 17, 2022 02:00 NZDTActive – Scheduled maintenance is starting.

November 8, 2022 19:06 NZDTScheduled – Maintenance Window:2022 November 8th 02:00 – November 8th 06:00 NZTWhat work is being carried out, and Why:To improve network performance and improve redundancy we will be commissioning a new CGNAT device for the South Island.Customer impact and Mitigation:No loss of service or impact to customers is expected.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 9, 2022 02:00 NZDTActive – Scheduled maintenance is starting.

November 2, 2022 20:30 NZDTIdentified – There has been a fibre cut between Mokau and Te Kuiti which is affecting our primary backhaul route between New Plymouth & Hamilton as well as between Wanganui & Hamilton. While the service is up and running on our redundant uplinks, there may be small amounts of congestion due to having the cuts affecting multiple regions.There are field force teams en route to site to investigate.