Stephan Gladiadis

February 10, 2023 16:47 NZDTScheduled – Maintenance Window:2023 Feb 16th 02:00 – Feb 16th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.Note: No impact is expected to Devoli Fixed Wireless Services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 16, 2023 02:00 NZDTActive – Scheduled maintenance is starting.February 16, 2023 07:00 NZDTCompleted – Scheduled maintenance is complete.

February 7, 2023 20:15 NZDTInvestigating – We are currently investigating an issue impacting Voice services throughout NZ & AU.February 7, 2023 20:34 NZDTMonitoring – We are seeing services restored, incident will remain under monitoring while root cause investigation is completed.February 8, 2023 12:00 NZDTResolved – Moving to resolved, Service remains stable. Incident Report to follow.February 15, 2023 14:33 NZDTResolved – RFO Attachedhttps://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EUXuu9DFeXdMu6ZtXlSHsnoB86hmnqu2pwKtDitD-zDK1g?e=Gvuhdz

February 2, 2023 09:37 NZDTInvestigating – We are currently investigating an issue impacting Voice services throughout NZ & AU.February 2, 2023 09:48 NZDTResolved – Restored, SBC Failover event. Engineers investigating root cause.February 8, 2023 13:09 NZDTResolved – Incident Report can be found at the link below:https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EVArLhcdfEJMrZWnns92y40BS2NnXiM3YRHWoOcJpbte-Q?e=hcBj2aFebruary 8, 2023 13:14 NZDTResolved – Please note the following to limit the impact of such fail-over events in future:It is recommended all customers check configuration to ensure high availability is enabled.OUTBOUND REGISTRATION nz.voice.devoli.com for NZ customers au.voice.devoli.com for AU customers voice.vibecom.co.nz If your CPE does not support domains with multiple A records. Support for SRV records required for redundancy. INBOUND WHITELISTING Your inbound calls (signalling and media) will be sourced primarily from: 14.1.33.67 and 14.1.33.68 for NZ 14.1.33.81 and 14.1.33.82 for AU in the case of network issues, calls can also potentially be sourced from: 14.1.33.69 14.1.33.70 14.1.33.83 14.1.33.84

January 27, 2023 13:10 NZDTScheduled – Maintenance Window:2023 Feb 8th 02:00 – Feb 8th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.Note: No impact is expected to Devoli Fixed Wireless Services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 8, 2023 02:00 NZDTActive – Scheduled maintenance is starting.February 8, 2023 07:00 NZDTCompleted – Scheduled maintenance is complete.

January 9, 2023 00:10 NZDTResolved – A Flap (Up/Down Event) was experienced on 2x Northpower Handovers at 2023-01-08 23:37:47 causing a short drop to Northpower Services. This has been raised to Northpower for RFO. No further impact.

January 7, 2023 14:06 NZDTInvestigating – Brisbane Core Router has gone down, Engineers are working to migrate services off the impacted device. Current ETR 30 minutes.January 7, 2023 14:47 NZDTInvestigating – Migration work remains ongoing, We are seeing the majority of impacted services have recovered.January 7, 2023 15:49 NZDTResolved – All impacted services have been successfully migrated, All services should now be restored.

December 7, 2022 21:05 NZDTMonitoring – Traffic in Hamilton and surrounding regions degraded between 18:00 and 20:00hrsServices have been restored from 19:30hrsEngineers continue to work on isolating root causeDecember 8, 2022 12:21 NZDTResolved – Services have remained stable overnight, root cause analysis ongoing.December 14, 2022 12:31 NZDTResolved – Investigation has concluded.Post Incident Report (PIR): https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EYa0gfDKMf5Jo0qdwCzI790Bosrz_ux9m5l55JtvkKQB-w?e=c2REeB

November 11, 2022 18:58 NZDTScheduled – What work is being carried out, and Why:To meet ongoing operational needs and stay up-to-date with performance and security requirements, Devoli is performing an upgrade of the database engine powering our core services.Customer impact and Mitigation:We expect a loss of service to the below during the maintenance window:-Vumeda access and provisioning activity across all platforms.-Devoli Platform APIs (including provisioning, pre-qualification, data usage, etc)-Granulier/Intellipath Portal.-Fax2Email.-All call rating and overage notifications.-End-user billing.-Radius.While this maintenance will not affect any existing internet subscribers, new or dropped connections will fail to (re)connect during the maintenance window.Note: Any end-user billing files will be sent prior to the maintenance start time.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support at http://support.devoli.com/hc/en-us/requests/newNovember 30, 2022 01:00 NZDTActive – Scheduled maintenance is starting.November 30, 2022 04:00 NZDTCompleted – Scheduled maintenance is complete.