Stephan Gladiadis
Unplanned Event: Internet Access Issues Last Night
March 29, 2023 11:54 NZDTResolved – A Devoli Management Firewall failed at approx. 9pm on 28th March, and this was restored by 3am on 29th March. We have also received notification of customer internet issues from around 9:30pm on 28th March and are continuing investigations into the cause of these customer issues, and if/how they are related to the Firewall failure.
Unplanned Event: NZ Voice Services
March 27, 2023 10:30 NZDTMonitoring – We are aware of a period of degraded voice performance on Friday 24 March between 13:04 – 13:40 NZ time. This impacted some customers, we are working with our voice platform vendor on the root cause investigation and will provide an Incident Report once this is completed
Emergency Planned Maintenance: Fixed Wireless Access
March 17, 2023 13:52 NZDTScheduled – Maintenance Window:2023 March 22nd 09:00 – March 22nd 10:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:Customers may experience a loss of service of up to 20 minutes during this event.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 22, 2023 09:00 NZDTActive – Scheduled maintenance is starting.
Unplanned Event: Christchurch and South DHCP Services
March 13, 2023 13:05 NZDTInvestigating – We are currently investigating an issue impacting DHCP services via Christchurch.March 13, 2023 13:18 NZDTResolved – Services recovering, RFO to follow.
Unplanned Event: Wellington and South Island Services
March 9, 2023 12:45 NZDTResolved – Multiple fibre strikes experienced at 11.48 hrs NZ causing impact to Wellington and South Island services, Restored 11.53. Incident under investigation. RFO to follow when available.
Unplanned Event: Melbourne, Australia
March 3, 2023 16:34 NZDTInvestigating – We are currently investigating an issue impacting Melbourne, Australia.March 3, 2023 17:01 NZDTResolved – We are seeing services restored as of 16.46, investigation remains ongoing. RFO will be provided when available.
Planned Maintenance: Data – Dunedin
February 23, 2023 18:06 NZDTScheduled – Maintenance Window:2023 March 3nd 02:00 – March 3nd 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Dunedin Handover 120737988Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 3, 2023 02:00 NZDTActive – Scheduled maintenance is starting.
Unplanned Event: Auckland Datavault Datacenter
March 2, 2023 02:02 NZDTIdentified – Services at Auckland Datavault are currently impacted by ongoing unstable power issue at site as of 23.55 hrs 01/03/23 NZ.Devoli tech arrived onsite 00.30 hrs and is monitoring status while site vendor works to restore power and will remain on site until we receive conformation of stable power.Will provide further updates as available.
