Stephan Gladiadis

March 28, 2025 13:37 NZDTResolved – We are currently investigating an issue impacting UFB services via via our Hamilton, New Plymouth, Whanganui & Palmerston North handovers that occurred 12.37 we are seeing services now fully restored and stable.

March 21, 2025 09:12 NZDTInvestigating – We are currently investigating an issue impacting UFB services via TFF in WHANGANUI Region.

January 31, 2025 12:17 NZDTResolved – We experienced a device failover in MDR Exchange which impacted data services on or traversing one of our core routers at the site.Impact duration 11.43 AM to 11.50 AM

November 22, 2024 16:27 NZDTScheduled – Maintenance Event window:2024 November 27th 23:00 – November 28th 06:00 NZTWhat work is being carried out, and Why:As part of the continuous maintenance of our network, Chorus will be carrying out routine work on the following components:Chorus Auckland Handover 120735815This work will move the Chorus Handover indicated above to a new device on the Chorus Network.Customer impact and Mitigation:We expect some services will be impacted for up to 60 min during the maintenance event window. If your services are affected and do not restore automatically, please restart your CPE before reaching out for support. We will provide updates on this event as necessary.How to reach Devoli for further questions:If you have any questions or concerns about this event then please get in touch with our support team using your usual support channels (e.g. via https://support.devoli.com/hc/en-us/requests/new).November 27, 2024 23:00 NZDTActive – Scheduled maintenance is starting.

November 19, 2024 13:16 NZDTScheduled – Maintenance Window:2024 November 27th 00:00 – November 27th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Christchurch Handover IDA120735813Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.If services do not self restore you may need to reboot the CPE.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 27, 2024 00:00 NZDTActive – Scheduled maintenance is starting.

November 8, 2024 13:08 NZDTScheduled – Maintenance Window:2024 November 14th 10:00 – November 14th 12:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Devoli DNS PlatformCustomer impact and Mitigation:Failover event, Risk notification only. No impact is expected.In the event services are impacted if services do not self restore you may need to reboot the CPE.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 14, 2024 10:00 NZDTActive – Scheduled maintenance is starting.

November 8, 2024 13:05 NZDTScheduled – Maintenance Window:2024 November 13th 02:00 – November 13th 04:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Security Update on our Juniper BNG’sCustomer impact and Mitigation:Risk notification only, No impact is expected to any service.In the event that services are impacted, If services do not self restore you may need to reboot the CPE.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 13, 2024 02:00 NZDTActive – Scheduled maintenance is starting.

November 5, 2024 21:01 NZDTInvestigating – We are currently investigating an issue impacting services around Hamilton.