February 2, 2023 09:37 NZDTInvestigating – We are currently investigating an issue impacting Voice services throughout NZ & AU.February 2, 2023 09:48 NZDTResolved – Restored, SBC Failover event. Engineers investigating root cause.February 8, 2023 13:09 NZDTResolved – Incident Report can be found at the link below:https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EVArLhcdfEJMrZWnns92y40BS2NnXiM3YRHWoOcJpbte-Q?e=hcBj2aFebruary 8, 2023 13:14 NZDTResolved – Please note the following to limit the impact of such fail-over events in future:It is recommended all customers check configuration to ensure high availability is enabled.OUTBOUND REGISTRATION nz.voice.devoli.com for NZ customers au.voice.devoli.com for AU customers voice.vibecom.co.nz If your CPE does not support domains with multiple A records. Support for SRV records required for redundancy. INBOUND WHITELISTING Your inbound calls (signalling and media) will be sourced primarily from: 14.1.33.67 and 14.1.33.68 for NZ 14.1.33.81 and 14.1.33.82 for AU in the case of network issues, calls can also potentially be sourced from: 14.1.33.69 14.1.33.70 14.1.33.83 14.1.33.84
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